WARRANTY INFORMATION YOU NEED TO KNOW

The buyer’s sole and exclusive warranty, if any, is that provided by the product’s manufacturer. Seller makes no expressed or implied warranties. Seller hereby disclaims all expressed or implied warranties, whether implied by operation of law or otherwise, including without limitation, all implied warranties of merchantability and fitness or fitness for a particular purpose. Under no circumstances, and in no event, will seller be liable for personal injury or property damage or any other loss, damage, cost of repairs or incidental, punitive, special, consequential, or liquidated damages of any kind, whether based upon warranty, contract, strict liability, negligence or any other cause of action arising in connection with design, manufacture, sale transportation, installation, use or repair of the products sold by seller. Buyer hereby acknowledges and agrees that under no circumstances, and in no event, shall seller’s liability, if any, exceed the net sales price of the defective product(s); no additional allowance shall be made for the labor or expense of repairing or replacing defective products or workmanship or damage resulting from the same. Except as expressly set forth in the paragraph, all products and/or services provided by seller and its employees and agents are provided “as is,” “where is,” and “with all faults.”

Refunds

Returns are inspected at our warehouse upon receipt. Credit will be given to items we determine have not been installed or used in any way (except in case of defect). Return shipping will only be charged if we determine that the returned items do not qualify for credit. We will issue a refund for qualifying returned merchandise within 30 days of receipt. We will issue credit to special order returns that are deemed defective only.

Damaged orders

Please inspect all shipments upon delivery prior to signing for delivery. Customers are responsible for damaged products if approval signature is received. Our customer service team will help you if your shipment appears to be damaged. Please refuse delivery of damaged material and notify our customer service department immediately by calling 800-721-2590. Please do not sign for the material. Claims for common carrier deliveries that are signed for without damage noted by the customer must be filed by the customer directly with the common carrier. Customer Support will work to resolve concealed damage shipments on UPS or FedEx deliveries that are reported within 48 hours and will file a claim on behalf of the customer.

If you would like to return a product, we can help by issuing a Return Goods Authorization (RGA). To obtain an RGA and shipping instructions, please call our customer service department at 800-721-2590. Requests for returns are generally processed within 2-4 days. You will receive shipping instructions along with your RGA via email. Once an RGA number is issued, you can do so at your convenience within 60 days.
Please note: Ferguson will issue a refund for items returned with an RGA only.

Cancellation policy

You may cancel your order for any reason and receive a full refund prior to your order being shipped. Typically, most orders are shipped the same day they are received. Our customer service desk can inform you of the status of your order and advise you if the order can be cancelled for a full refund. Once an item is shipped the terms of our Returns policy will take effect.

Special orders

We are often able to order products for our customers that are hard to find elsewhere and are outside of our regular inventory. These orders are considered custom or special orders. A representative can help you place orders for special order items. You will be notified prior to placing the order that the item is a special order and is non-returnable (unless defective).